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Chief spokesperson, Industry Strategy & Solutions, EMEA, VMware
Richard is VMware’s Chief spokesperson, Industry Strategy & Solutions, EMEA, a team who develop technology frameworks which guide C-level executives in the acceleration of business transformation and investment decisions. This group works closely with customers to create long-term strategies which reduce the risk associated with delivering business technologies as well as innovation into their organisations.
Richard is a senior leader, bringing more than 20 years’ experience in technology and customer experience. Prior to joining VMware, he was the EMEA CTO at Avaya and has also led global customer-facing teams with technology companies such as; Nortel, Cisco, Accenture & Cabletron.
Richard concurrently delivers several “business angel” roles in technology start-ups, advising on business strategy and innovation success and, as a fellow with the global Customer Experience Foundation, delivers industry keynotes around the world.
The modern challenge of a CXO, in a world where human centricity drives platform and innovation needs is not how to deliver IT. Roles have changed, and it's now critical to begin with the journey of employees and customers alike, when assessing technology investment and impact.
Culture is what makes each technology company different. During the People deep-dive sessions we will explore what will the corporation of the future need to look like to survive or thrive in this digital era and how that reframes the conversation we're having in our organizations.
In this session we will dig a little deeper in the ideals of “do well” and “do good,” uncovering case studies from all manner of industries that talk about the challenges of IT leaders when faced with human expectation. From AI Healthcare to Smart Manufacturing, how we address the change in drivers for users and customers already puts us behind the curve. The advent of IoT and smart infrastructure only makes the requirements more broad, not less. Therefore “cloud” is no longer a simple answer to these ever evolving challenges. Business technology solutions must become more impactful.